Returns
  • The return can be made within 14 days of the delivery date on the basis of the receipt or invoice necessary to accept the complaint.
     
  • The returned goods can not have any traces of use.
     
  • You do not have to give the reason for the return.
     
  • For shipment, please attach information with the order number, address details and bank account number.
     
  • We will reimburse you from the day we receive the returned products. Once you give the parcel back to the carrier, it takes approximately 3-5 working days to ship it to our company. We will notify you via email once we receive your returned item(s).
     
  • Return of money  from the day we receive the returned products takes approximately 3-5 working days.
     
  • We do not cover the costs of the return.
     
​Complaints
  • A complaint may be filed within 12 months of the delivery date by direct contact by phone or mail with MIRIMPEX.
     
  • Please return the defective product to the address of the store:
    ​
    P.P.P.H.U MIRIMPEX
    Grabówki 111
    32-020 Wieliczka 

    **Shipping costs will be refunded within 5-14 working days.
     
  • If the complaint is accepted, you can buy the equivalent of the products complained about or request a full refund (including shipment costs).